Privacy Statement

Your privacy is important to us. This Privacy Statement describes how the DCB mobile banking application may collect, use and share information from or about you and explains how the information may be shared or used.

To preserve the confidentiality of all information you provide to us, we, DCB Bank Public Limited Company ("DCB"), maintain the following privacy principles:

We only collect personal information that we believe to be relevant and required to undertake your financial needs and to conduct our business.

We also use your personal information to provide you with better customer services and products.

We may pass your personal information to other DCB partners, affiliates or any agent or third party service provider unless prohibited by laws and regulations. We will not disclose your personal information to any external organization unless we have your consent or are required by laws and regulations or have previously informed you.

We may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.

We aim to keep your personal information on our records accurate and up-to-date therefore you are required to update your personal information from time to time.

We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff.

DCB, our staff and any agent or third party service provider with access to your information are required to observe our confidentiality obligations.

Data Security

DCB will strive at all times to ensure that your personal information will be protected against unauthorized or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical and electronic measures to safeguard and secure your personal information.

Why we collect your personal information - we collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Without such data, DCB may be unable to open or continue accounts or establish or continue banking facilities or provide banking services.

Personal Information is also collected from customers in the ordinary course of business to continue the banking relationship.

How your personal information may be used - Personal Information relating to a customer may be used to:

Facilitate the daily operation of the services and credit facilities provided to customers;

Conduct credit checks;

Assist other financial institutions to conduct credit checks;

Design financial services or related products for customers' use;

Market financial services or related products;

Determine the amount of indebtedness owed to or by customers;

Meet the disclosure requirements of any law binding on DCB or any of its affiliates;

Disclosure of your personal information held by DCB will be kept confidential, but, DCB may provide such information to the following parties for the purposes set out below;

Any agent or third party service provider who provides administrative, telecommunications, computer, payment or other services to DCB in connection with the operation of its business;

Any other person under a duty of confidentiality to DCB;

Credit reference agencies, and, in the event of default, to debt collection agencies;

Any person to whom DCB is under an obligation to make disclosure under the requirements of any law binding on DCB or any of its branches; and

Any actual or proposed assignee of DCB or participant or sub-participant or transferee of DCB's rights in respect of the customer.

We use our own affiliate entities and agents or third party service providers to process some of the requirements to service your request and you may approach us in writing in case your wish to obtain a copy of such personal information.

Any grievances relating to use or handling of your sensitive personal data may be brought to our notice by writing to the customer service team customerexperience@dcb.co.tz

Changes to Our Mobile App Privacy Statement

This Privacy Statement should be reviewed periodically as it is subject to change from time to time. When a change has been made, we will post the revised policy on this page with a new "Last Updated" date at the top of the page. All changes will become effective when posted unless indicated otherwise.

IMPORTANT: By accessing this DCB Mobile App. - web site and any of its pages you are agreeing to the terms set out above.